I worked for a massively incompetent electronics conglomerate at one point. They decided to change all of our phone numbers for some reason. My number became a former support number, and if you had an old enough product and looked in the manual for our support number, I might have gotten that call.
Most of the time I just gave the callers the correct number, but if it was a product I had worked on I would try to answer their questions...
Some dumb f* called up once and claimed he had taken the batteries that came with a product of ours he bought, put them in his Apple keyboard, and they had leaked, ruining his keyboard. He was adamant he was owed a keyboard.
I tried explaining politely that batteries leak from being over-discharged... But he wasn't having any of it. I eventually handed him off to customer service, who I assume told him to pound sand.
What most likely happened wasn't that they were overcharged, but that they dried out and expanded. He probably just needed to clean his terminals and put in fresh batteries. That doesn't just happen overnight. Either that or he tried to recharge non rechargable batteries.
Most of the time I just gave the callers the correct number, but if it was a product I had worked on I would try to answer their questions...
Some dumb f* called up once and claimed he had taken the batteries that came with a product of ours he bought, put them in his Apple keyboard, and they had leaked, ruining his keyboard. He was adamant he was owed a keyboard.
I tried explaining politely that batteries leak from being over-discharged... But he wasn't having any of it. I eventually handed him off to customer service, who I assume told him to pound sand.