Billions in profit may unblock scaling customer support beyond scrappy startup minimums
However (and I loathe this logic) if you can get the marketplace to accept that minimal level, and the brand harm is inconsequential, why not pocket the savings
They’re not going to build their own, it’ll just be one of the many capabilities of the agent platform they use. A 2024 SaaS is just a playbook for next-gen AI.
You don’t buy a spelling correction program because it got built into Word. And now, the OS…
Indeed perhaps the most valuable lesson from travel is returning with the realization of just how poorly the generalizations and statistics describe the messy reality of a place. Everywhere has every sort of person
The recent Acquired ep on “Alphabet Inc” put it aptly: social media moved into Google’s space, video (reels, “pivot to video”), and social media for socialising moved to message groups, iMessage/Whatsapp/Discord.
Revenue-wise, video ads have always been the sun to print ads peanut m&m.
Look where the pucks going then:
Implication: ChatGPT as a realtime video avatar will hit the jackpot with ads, but not before. Count on the ChatGPT device having a screen for that reason
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